Product overview
What Helploom does
Helploom integrates live chat, a shared inbox, and an AI agent into a single platform for customer support. It allows teams to manage all customer conversations in one place, deploy a chat widget on any website, and capture visitor information. The AI agent can automate FAQs and escalate complex issues to human agents, aiming to boost response times and foster stronger customer relationships.
The platform also enables the creation of a searchable help center with articles and collections, which can be surfaced directly within the chat widget. Users can train the AI chatbot on their own knowledge base, including PDFs and URLs, and customize its responses. Integration with Slack and email ensures teams stay updated on new messages and manage all support channels efficiently.